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Microsoft Dynamics CRM Training

Attend live, instructor led, hands-on Microsoft Dynamics CRM training at Alto's Minneapolis, Minnesota training facility.  Choose our live remote training option if you can't physically attend our class and learn from the comfort of your home or office.  Select from a variety of Microsoft Dynamics CRM classes suitable for end users, power users, developers, and administrators.  Learn how to share information, manage documents, create workflows and customize Microsoft Dynamics CRM to meet your specialized business needs.  Our instructors are all Microsoft certified and work as consultants in the fields that they teach.  All of our Microsft Dynamics CRM training classes can be customized to fit your specific business needs and delivered in Alto's classrooms or a location of your choice. 

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Customization and Configuration in Microsoft Dynamics CRM 2013

Course Number:     (MOC-80542)
Course Price:      $1,595
Course Length:     3 Day
Course Description:     This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

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Workflow and Dialog Processes in Microsoft Dynamics CRM 2011/2013

Course Number:     (MOC-80444)
Course Price:      $595
Course Length:     1 Day
Course Description:     This training provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM 2011. The content of this course is the same for 2013, so if your looking for Workflow and Dialog Processes in Microsoft Dynamics CRM 2013 this is the course for you.

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Microsoft Dynamics CRM 2011 Customization and Configuration

Course Number:     (MOC-80294)
Course Price:      $1,595
Course Length:     3 Day
Course Description:     This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.This course is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage. After completing this course, students will be able to: • Design and implement strategies for the creation of Business Units and Security Roles • Create and configure Microsoft Dynamics CRM Users and Teams • Describe the principles of customizing the system • Create and configure fields for both custom and system entities • Create and configure custom entities, including standard and activity entities • Design, create and configure relationships between entities • Create and configure Views, Charts and Forms for both system and custom entities • Implement Field Security in Microsoft Dynamics CRM • Configure and monitor audition on Microsoft Dynamics CRM components • Design, create and configure Solutions in Microsoft Dynamics CRM; implementing both managed and unmanaged Solutions

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Microsoft Dynamics CRM 2011 User Training

Course Number:     (MOC-80290-1-2-3)
Course Price:      $1,595
Course Length:     3 Day
Course Description:     This course is divided into several sections covering the following topics. MOC-80291A This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. MOC-80290A This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. MOC-80292A This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. MOC-80293 This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.

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Microsoft Dynamics CRM 2013 User Training

Course Number:     (MOC-80546-80290-2013-80545)
Course Price:      $1,595
Course Length:     3 Day
Course Description:     This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information. This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers. The second course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. The third course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013. Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

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