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Microsoft Dynamics CRM Courses
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| Microsoft Dynamics CRM 4.0 Customization and Configuration | | Course Number | MOC-8912 | | | Price | $1,195.00 | | Length | 2 Day | | Description | This two-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions such as: Business units, Users Teams, Security privileges and roles, System Settings, Multilingual User, Interface, Language Packs, Currency Exchange Rates and Multiple Organizations. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the following system components: Forms, Views, Entities, Attributes, Relationships and Entity Mappings. | | More Information | View Full Course Outline and Scheduled Classes | | | | Creating Workflows in Microsoft Dynamics CRM 4.0 | | Course Number | MOC-80003 | | | Price | $595.00 | | Length | 1 Day | | Description | This one-day instructor-led course describes how to create, run, and monitor workflows to automate business processes. The course emphasizes out-of-the-box workflow functionality. | | More Information | View Full Course Outline and Scheduled Classes | | | | Microsoft Dynamics CRM 4.0 User Training | | Course Number | MOC-8913 | | | Price | $1,595.00 | | Length | 3 Day | | Description | This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. | | More Information | View Full Course Outline and Scheduled Classes | | | | Microsoft Dynamics CRM 2011 Customization and Configuration | | Course Number | MOC-80294 | | | Price | $1,595.00 | | Length | 3 Day | | Description | This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.This course is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.
After completing this course, students will be able to:
• Design and implement strategies for the creation of Business Units and Security Roles
• Create and configure Microsoft Dynamics CRM Users and Teams
• Describe the principles of customizing the system
• Create and configure fields for both custom and system entities
• Create and configure custom entities, including standard and activity entities
• Design, create and configure relationships between entities
• Create and configure Views, Charts and Forms for both system and custom entities
• Implement Field Security in Microsoft Dynamics CRM
• Configure and monitor audition on Microsoft Dynamics CRM components
• Design, create and configure Solutions in Microsoft Dynamics CRM; implementing both managed and unmanaged Solutions | | More Information | View Full Course Outline and Scheduled Classes | | | | Microsoft Dynamics CRM 2011 User Training | | Course Number | MOC-80290-1-2-3 | | | Price | $1,595.00 | | Length | 3 Day | | Description | This course is divided into several sections covering the following topics. MOC-80291A This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. MOC-80290A This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. MOC-80292A This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. MOC-80293 This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements. | | More Information | View Full Course Outline and Scheduled Classes | | | | Microsoft Dynamics CRM 4.0 Customization and Configuration | | Course Number | MOC-8912 | | | Price | $1,195.00 | | Length | 2 Day | | Description | This two-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions such as: Business units, Users Teams, Security privileges and roles, System Settings, Multilingual User, Interface, Language Packs, Currency Exchange Rates and Multiple Organizations. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the following system components: Forms, Views, Entities, Attributes, Relationships and Entity Mappings. | | More Information | View Full Course Outline and Scheduled Classes | | | | Creating Workflows in Microsoft Dynamics CRM 4.0 | | Course Number | MOC-80003 | | | Price | $595.00 | | Length | 1 Day | | Description | This one-day instructor-led course describes how to create, run, and monitor workflows to automate business processes. The course emphasizes out-of-the-box workflow functionality. | | More Information | View Full Course Outline and Scheduled Classes | | | | Microsoft Dynamics CRM 4.0 User Training | | Course Number | MOC-8913 | | | Price | $1,595.00 | | Length | 3 Day | | Description | This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. | | More Information | View Full Course Outline and Scheduled Classes | | | | Microsoft Dynamics CRM 2011 Customization and Configuration | | Course Number | MOC-80294 | | | Price | $1,595.00 | | Length | 3 Day | | Description | This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.This course is intended for both novice and experienced customizers of Microsoft Dynamics CRM who are familiar with the end-user principles of the software. No programming skills are required, but a basic understanding of database principles will be an advantage.
After completing this course, students will be able to:
• Design and implement strategies for the creation of Business Units and Security Roles
• Create and configure Microsoft Dynamics CRM Users and Teams
• Describe the principles of customizing the system
• Create and configure fields for both custom and system entities
• Create and configure custom entities, including standard and activity entities
• Design, create and configure relationships between entities
• Create and configure Views, Charts and Forms for both system and custom entities
• Implement Field Security in Microsoft Dynamics CRM
• Configure and monitor audition on Microsoft Dynamics CRM components
• Design, create and configure Solutions in Microsoft Dynamics CRM; implementing both managed and unmanaged Solutions | | More Information | View Full Course Outline and Scheduled Classes | | | | Microsoft Dynamics CRM 2011 User Training | | Course Number | MOC-80290-1-2-3 | | | Price | $1,595.00 | | Length | 3 Day | | Description | This course is divided into several sections covering the following topics. MOC-80291A This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. MOC-80290A This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. MOC-80292A This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. MOC-80293 This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements. | | More Information | View Full Course Outline and Scheduled Classes | | |
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