Audience
This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators and Customizers who will configure the application’s organizational settings and customize the application using its built-in customization tools. The course is not intended for developers who customize the application using Web development, JavaScript (JScript), DHTML, and the Microsoft Dynamics CRM SDK.

Prerequisites
Participants in this course must have a working knowledge of how to use Microsoft Dynamics CRM 4.0. It is recommended, but not required, that students have completed Microsoft Dynamics CRM 4.0 Applications training. Because this course focuses on customizing database entities, attributes, relationships, and mappings, it is recommended that students have a basic understanding of Microsoft SQL Server and relational database functionality.

Module 1: Configuring Business Units
This module explains how to set up organizational structures by maintaining business units within an organization. Lessons include:

• Business Units Overview
• Maintaining Business Units

Module 2: Configuring Security
This module reviews the Microsoft Dynamics CRM security model, including security roles, privileges, and access levels. This module examines how to maintain permissions within security roles, and how security permissions are inherited across business units. Lessons include:

• Dynamics CRM Security Features
• Privileges
• Access Levels
• Security Roles
• Security Roles and Business Units
• Creating and Copying Security Roles
• Planning Considerations when Configuring Security

Module 3: Configuring Users and Teams
This module explains how to define the users who access Microsoft Dynamics CRM and the teams that share Microsoft Dynamics CRM data. Lessons include:

• User Management Overview
• Adding and Maintaining User Accounts
• Team Management

Module 4: Configuring Organizational Settings
This module reviews a variety of configuration settings that enable each organization to tailor Microsoft Dynamics CRM to satisfy its business requirements. These settings control the appearance and functionality of the application; they are defined at the organization level and apply to all business units in a given implementation. Lessons include:

• System Settings
• Auto Numbering
• Fiscal Year Settings
• Multilingual User Interface (MUI)
• Multi-Currency

Module 5: Customizing Microsoft Dynamics CRM Overview
This module introduces all of the application features that can be customized in Microsoft Dynamics CRM and the different ways in which customizations can be applied. This is an introductory section that lays the foundation for the hands-on training that follows. Lessons include:

• Customization Methodology
• Who Can Customize Microsoft Dynamics CRM?
• Microsoft Dynamics CRM Architecture
• Types of Customizations
• Upgrading Customizations
• Reusing Customizations
• Publishing Customizations

Module 6: Customizing Forms and Views
This module examines how to customize the Microsoft Dynamics CRM user interface using the application's customization tools. This includes customizations to the forms used to enter and update data and the views that display lists of records. Lessons include:

• Basic UI Customization Capabilities
• Form Customization Overview
• Form Customization – Editing Tabs
• Form Customization – Editing Sections
• Form Customization – Editing Fields
• Preview Your Customizations
• Preview Form Customization
• View Customization Overview
• View Customization

Module 7: Customizing Entities and Attributes
This module examines how to create new entities and attributes through Microsoft Dynamics CRM’s built-in customization tools. Lessons include:

• Customization Concepts
• Customizing Attributes
• Creating a Custom Entity

Module 8: Customizing Relationships and Mappings
This module identifies the different types of supported relationships in Microsoft Dynamics CRM, as well as the types of behavior that control how certain actions taken on a record affect related records. This training also examines entity mapping. Lessons include:

• Supported Entity Relationships
• Unsupported Entity Relationships
• One-to-Many Relationship Behavior
• Creating Entity Relationships
• Entity Mapping

Module 9: Renaming Entities and Translating Customizations
This module examines the final two elements related to customizing entities: renaming a customizable entity, and in a multilingual deployment, translating customized labels into the required languages. Lessons include:

• Renaming a Customizable Entity
• Translate Customized Labels

Module 10: Maintaining Organizations through Deployment Manager
This module examines how Microsoft Dynamics CRM supports multiple organizations in one installation. This training also examines the tools that are available in Microsoft Dynamics CRM's Deployment Manager utility. Lessons include:

• Creating Multiple Organizations
• Deployment Manager - Microsoft Administrators
• Deployment Manager – Organizations
• Deployment Manager – Servers
• Deployment Manager – Licenses

Module 11: Introduction to Advanced Customizations
This module introduces a variety of advanced customization features that are available with Microsoft Dynamics CRM. These topics are intended for a developer audience, but the topics are introduced to expose the participant to available advanced customization functionality. Lessons include:

• Introduction to Workflow
• Introduction to Application Event Programming
• Common Uses for Event Programming
• Using Form Events
• Using Files Events
• Configuring Event Detail Properties
• Introduction to IFrames
• Introduction to URL Addressable Forms
• Introduction to Creating Custom Menus, Buttons, and Navigation Items
• Introduction to ISV.config Integration Points
• Introduction to SiteMap
• SiteMap structures
• Introduction to SDK Capabilities
• ISV solutions