​Alto Managed Services Support​
- Standard Server Support ($30 per server per month)
- Standard Servers Include
- Windows Server
- Network Devices: Firewalls, Wireless Access, Managed Switches
- Standard Server Support Services Include:
- Remote Monitoring Agent
- System Health Reports on a weekly basis
- Critical Alert Triage
- Intrusion Detection
- Monitor servers
- Service Availability
- Anti-Virus, Malware and Spyware
- Event Log
- Disk utilization logs
- Premium Server Support ($30 per server per month)
- Premium Servers Include
- Exchange Server
- SQL Server
- SharePoint Server
- Backup Server
- Premium Server Support Services Include:
- Remote Monitoring Agent
- System Health Reports on a weekly basis
- Critical Alert Triage
- Intrusion Detection
- Monitor servers
- Service Availability
- Anti-Virus, Malware and Spyware
- Event Log
- Disk utilization logs
- Desktop/Laptop/Device/Printer Support ($12 per device per month)
- Desktop/Laptop/Device/Printer Support Services Include:
- Remote Monitoring Agent
- Monitoring of desktops, laptops, devices and printers
- Monitoring Anti-Virus, Malware and Spyware
- One Time Set-up
- $100 per server
- $10 per desktop/laptop device
- Systems Engineer Consulting Rates
- All support and project time beyond monitoring will be invoiced at the Ad-Hoc rate of $150 per hour. If there is a prepaid block of time remaining time will be deducted from that.
- Ad-hoc $150/hr
- 40 Hour Block Time $140/hr
- 100 Hour Block Time $130/hr
- Minimum time billing increment is 15 minutes
