Alto's Microsoft Dynamics CRM Services

From planning to deployment and every step in between, Alto Consulting & Training provides all the services needed to implement a successful CRM solution in your organization.  Our unique full service approach insures that you are getting the best business solution for your organization with the most knowledgeable service and support available.

• Full service approach
• Consulting and design through implementation and testing
• Training end users, power users, customizers and admininstrators

Planning

Not sure where to start? Concerned about budgets and priorities and just how much CRM you can handle? Alto is ready to help with your CRM planning. We have our CRM process documented here on our web site. You can follow our process or tweak it to fit your needs. Allow us to leverage our close partnership with Microsoft and our in-depth knowledge of successfully implementing CRM to help create a plan for your company.

Analysis

Alto's analytical staff has the knowledge and experience to help you arrive at the right design that combines computer technologies with the data, process improvement and automation you need to implement your CRM solution. From systems engineering to database design, from software component development to workflow automation, Alto has been there and done that for many companies and many years. Put our experience and expertise on your CRM project.

Integration

The full potential of CRM is achieved only when all systems that touch your customers are integrated into your CRM strategy. Alto’s extensive experience with complex database systems, application development and systems engineering ensures that your move to CRM will be supported by complete back-end integration to provide you with the data and processes you need to get and keep customers.

Customization

CRM is most successful when it works within the framework of your organization, supporting the processes you devise rather than dictating how you operate. At Alto, all CRM solutions are custom solutions that are built to fit your unique needs. We’re not here to sell you one particular CRM vision. Alto’s expert staff will work with you to evaluate your options and design a system that is best for you and your customer relationship goals, then customize the base package as needed to support the processes that make it all happen. New data fields, new and revised data input screens and reports, custom process automation: Alto is a full-service consulting, development and training company than will handle the entire project.

Systems Administration

Today's software solutions run on increasingly complex, networked computer hardware. In keeping with Alto’s full-service theme you can count on us for the systems engineering needed to design, implement, tune and maintain a network capable of supporting your CRM vision. From planning assistance to hardware selection and acquisition, from operating system installation, configuration, and tuning to the creation of a backup and recovery strategy, from e-mail servers to database, file and print servers, virtualization and remote connectivity, Alto’s Microsoft-certified systems engineering staff has the expertise you need.

Data Migration/Conversion

Every CRM strategy involves pulling data from a variety of database systems. Alto's background in database design, implementation and maintenance coupled with our experience in data warehousing and online analytical processing makes us able to assemble all the data your CRM system requires for effective use. Alto can handle data from any source, from mainframe databases to flat file dumps and anything in between. The same goes for getting data out of your CRM databases: Alto can assemble your valuable data into spreadsheets, letters, faxes, e-mail messages, web pages, reports, dashboards, any format for any purpose you can imagine. When you have software developers, database administrators and system engineers on staff almost anything is possible.

Software Development

Alto has been designing, implementing, testing and supporting software applications since 1985. We can say with great confidence that we’re able to tackle any level of customization you need to make your CRM vision a reality. Whether it’s a minor tweak to a data entry form or a complete re-write of an essential business process, Alto’s talented and experienced development staff is ready to assist.

Database Administration

CRM is all about data: how you get it and store it, how you fetch it and use it, how you make it available to everyone who needs it at the moment it’s required. This means a comprehensive relational database is at the very heart of every CRM solution. Alto has a long history of database design, implementation and administration—it’s the one thing we’ve been doing the most, for the longest. Every database needs attention to security, performance, scalability, integration and reliability. Put our experienced database analysts and administrators to work for you!

Report Writing

Despite the dozens of built-in reports provided by Dynamics CRM, you should be aware that the best reports, the ones that your sales and customer support staff members will turn to again and again, the reports that your management will come to rely upon for informed decision-making, these reports don’t exist because they’re unique to your business and your CRM strategy. Alto’s background in software development and database design and implementation makes it possible to say with confidence that if the data you need exists in CRM, we’ll get it into a report that will get used and get results.

Citrix Thin Client

Thin client technologies are an excellent solution to the dilemma faced by many sales people and others that find themselves frequently out of the office: the best software and the most up-to-date data is unavailable, back in the office. Thin client technologies make it possible to access 100% of your corporate software systems and associated data from anywhere, anytime. We’re not talking about just the products designed to work on the web, we’re talking all of the applications in use in your enterprise, all available while out of the office. Sound too good to be true? Call and ask Alto. We’re in a Gold Reseller partnership with Citrix Systems, the leader in thin client technologies, and maintain a large staff of highly trained, experienced engineers who can make it all possible.

Web Integration

Do your customers use the Internet? Does your sales staff surf the web? Does just about everyone use e-mail these days? They sure do! Your CRM solution absolutely must address the use of the web to provide customized, timely information to customers as well as sales and support staff and even suppliers and distributors. Alto has extensive web integration capabilities, ranging from layout, art and content services to automated e-mail processing, web database programming and customer-specific content generation. When we say we’re full service, we mean it.

B2B

Alto is an early adopter of Microsoft’s new .NET strategy and the amazing BizTalk Server, where businesses communicate through highly efficient, web-based document exchanges and process integration. When you go with Alto for your CRM strategy you’re getting the benefit of our substantial investment in the future of business-to-business interaction on the web. If the web is in your future, you’re already on your way with Alto.