Microsoft Dynamics® CRM Online combines your everyday Microsoft® Office applications with powerful customer relationship management (CRM) software accessed over the Internet to rapidly improve marketing, boost sales, and bolster customer service interactions.

Historically, organizations looking for technology to improve customer experience have been hampered by lengthy and costly implementations, inflexible software, and poor user adoption. Microsoft Dynamics CRM Online helps solve these challenges with powerful, easy-to-use CRM software delivered over the Internet to help organizations get up and running quickly and cost-effectively with the flexibility to meet the unique needs of any business.

Microsoft Dynamics CRM Online equips business professionals with access to customer information through a full suite of marketing, sales and customer service capabilities with a familiar Microsoft Office Outlook® experience to help ensure rapid user adoption and fast results.Microsoft Dynamics CRM Online helps businesses get up and running fast with CRM through rapid setup with a familiar Microsoft Office Outlook experience.

"We chose Microsoft Dynamics CRM Online because it works well with our Microsoft Office Outlook and other Office applications. It’s easy for non-technical people to use, the price was right and the Online version doesn’t place an IT burden on our office."

ANNIE SUAREZ Marketing Coordinator, Doosan Heavy Industries America Corporation